Do I need a referral from my GP to book an appointment?
No, you do not need a referral to book in to consult one of our Physios for treatment, Pre-Screening or to set up an Exercise Program.
WorkCover, Third Party, or Department of Veterans Affairs (DVA) claims require a doctor’s referral.
Can I claim with my private Health Fund?
Yes, you can claim on the spot with your card if you are covered under the physiotherapy schedule of your private health fund.
Can I claim the Physio session with Medicare (EPC)?
If you have set up an EPC (Enhanced Primary Care) program with your GP, you can claim your treatments. You are required to pay for your session in full, and then claim your rebate with Medicare. You will need to bring your form from your GP.
How long is a physio appointment?
This is dependent on how long you have had your current pain. We prefer to spend 45 or 60 minutes with you for an Initial Consultation and it is usually 30 minutes for your follow up session. This allows your Physio to treat and provide you with exercises and solutions to solve your pain.
What advanced notice is required if I need to cancel an appointment?
We require 24 hours notice if you need to cancel.
Is there parking?
There is street parking next to the clinic on Clara street, Arthur St or Belmore Rd. Royal Randwick Shopping Centre is a walking distance from our clinic and has 2 hours of free parking.
Please allow enough time for parking before your appointment.
Physio Group Sessions (PGS) and Pilates
How long are the sessions?
All sessions run for 60 mins.
1:1 exercise sessions run for either 30 or 45 minutes.
How many people can attend a class?
Maximum of 5 people per PGS session, and 5 people per Pilates class.
What if I cannot attend my class?
Our exercise classes are really popular. If you let us know the day before, you can use your credit for an alternative time that suits you.
Can I claim the PGS with my private health fund?
Yes, if you are attending PGS casually you can claim your rebate on the spot. If you are completing a 6 pack or Term package, you can claim your rebate at the end of your package or the Term.
There is no rebate from Health Funds for Pilates Classes.
What should I bring and wear?
Be sure to bring your own large towel to use on all our equipment and whatever clothes you feel comfortable exercising in.